Sending a business parcel

“It’s just great that we can handle everything through one provider who completely takes care of the shipping of our parts. If we have any questions or, in the rare case, if a package or pallet is delayed, we are immediately assisted and the issue is resolved.”

“We send goods, for example, during new construction for processing, such as polishing or gilding. We started with these types of parcel shipments with TFF, and it went really well. Then, we once had one of their team members assist in receiving a computer screen at the airport in Japan and delivering it elsewhere in the world. Today, TFF handles not only our parcel shipments but also 80% of our air freight shipments worldwide.”

We chose TFF as a partner because we no longer wanted to rely on large companies. Our experiences with these kinds of companies have been poor, as a phone call often leads to the following: the person at the call center has no idea what they’re talking about and doesn’t know anything about Polem. This feels very inefficient and impersonal.

“What I find so valuable about TFF is that they really take the burden off your shoulders. All I have to do is provide the details of what needs to be transported, to which address, and when it needs to arrive. They take care of the rest, including all the necessary permits and paperwork, which can be quite complex.”

“TFF has truly become a partner for us over the years. They don’t just look at what needs to be transported, but also consider how it can be done the fastest and at the best price. They’ve been transporting for us for many years—mostly sea freight and road transport, but occasionally air freight as well.”

“What makes TFF unique is their online shipping portal. Here, I can compare different carriers in terms of both speed and price. This ensures that I always get the right transport at a competitive price. We’re also very pleased with the short lines of communication with the team. Niels and Hans truly collaborate with us and always monitor our shipments. This way, we can quickly intervene if there’s an issue. It’s a very reassuring feeling,” says Jannes from UMCG.

“The collaboration with TFF makes a huge difference for us. They understand our business inside and out and are always ready to help. It has helped us not only strengthen our local market but also grow internationally.”

“With TFF, we have a partner who saves us from logistical headaches. We pack our shipments, hand them over to the courier, and can then let go with full confidence. This may sound simple, but it’s not. Our TFF colleague monitors everything for us and solves issues before we even think of them.”